LOCAL PICK-UP AND SHIPPING INFORMATION
At Three Labs Mercantile on Main, customer service is our number one priority. If you are not satisfied with your purchase or your products arrive damaged, we will address the issue as soon as possible.
Sales, Clearance and Seasonal Items
Final sale, clearance and seasonal items are non-exchangeable, non-returnable and non-refundable.
Three Labs Mercantile on Main will accept returns/exchanges on qualified items up to 14 days after receipt of purchase for in-store purchases OR 14 days after the online order has been delivered. Please send us an email at email@example.com with the reason for the return and we will send further instructions. All customers are responsible for shipping costs to return items back to our location in St. Clairsville, Ohio.
Returned clothing must have the original tags attached, no makeup stains/blemishes and must not be washed/worn.
Once we receive your returned package, please allow 14 business days for your returned to be processed. Refunds will be credited to the original method of payment minus any applicable shipping.
You will be responsible for paying for your own shipping costs for returning your non-defective, non-damaged items. Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
What if a product arrives damaged?
We work very hard to package your items with care, but sometimes unfortunately, issues still occur during transit. If your order is received damaged, please do the following:
1. Email clear photos of the damaged item(s) and packaging to firstname.lastname@example.org
2. Someone from our team will respond to you within 24 hours, letting you know how to proceed further Final sale, clearance and seasonal items are non-exchangeable, non-returnable and non-refundable. .
****It is VERY important to save the original *damaged* item, original packaging & packaging material, and contact us immediately****
- If you are local and would like to pick your order up at the St. Clairsville, Ohio location (142 West Main Street, St. Clairsville 43950), simply select PICK UP at checkout and call or text 740-359-1255 or email us at email@example.com for our weekly schedule.
- Currently we only ship within the Continental United States. We may use any of the major shipping carriers at any time and will select the one with the most economical rate to keep costs low. You will ALWAYS get a tracking number.
- Also please note that transit times vary and could take up to 15 business days.
- For questions regarding shipping please send us an email at: firstname.lastname@example.org